The Code 10 Call Process

    To make a Code 10 call:
- Keep the card in your possession during the call.
- Call your voice authorization center and say, “I have a Code 10 authorization request.”
  The call may first be routed to a representative at your acquirer who may need to ask you for        some merchant or transaction details. You will then be transferred to the card issuer and    connected to a special operator who will ask you a series of questions that can be answered with a   simple “yes” or “no.”
- When connected to the special operator, answer all questions calmly and in a normal tone of voice. Your answers will be used to determine whether the card is valid.
- Follow all operator instructions.
-  If the operator tells you to pick up the card, do so only if recovery is possible by reasonable and peaceful means.