Making Code 10 Calls After a Transaction

Sometimes a sales associate may not feel comfortable making a Code 10 call

while the cardholder is at the point-of-sale, or the sales associate may become

suspicious of a cardholder who has already left the store.

Emphasize to your sales staff that they can make Code 10 calls even after a

cardholder leaves the store. A Code 10 call at this time may help stop fraudulent

card use at another location, or perhaps during a future transaction at your

store.